Добри скорости, отлична потребителска услуга

Започнах да използвам услугата преди няколко месеца и съм наистина впечатлен. Опитвал съм и няколко други подобни услуги преди, но никоя от тях не сработи така добре, както ExpressVPN. Тези хора наистина вършат страхотна работа. В момента това приложение е инсталирано на моя iPhone и лаптоп с Windows и работи отлично и на двата.

Отлична грижа за потребителя!

В началото имах известни проблеми със свързването към сървър, и изгубих 2 дни в опити за отстраняването им, с много активна подкрепа от страна на потребителската поддръжка. След това се наложи да говоря с Фредек, техен представител, с който успяхме да отстраним проблема за броени минути. Отлична поддръжка! Сега всичко работи нормално.

Not all it's cracked up to be

Instructions are difficult for the layperson to find let alone understand. Purchased this service with a router from flashedrouters. Any company that fills the internet with reviews about how easy it is to use and its great customer service yet only offers 'chat or email' customer service during a mere 5 hours per day only 5 days a week vs. offering SALES support 24/7 is more hype than substance. I spent almost $700 between a year of service and a pre-flashed router that works with their service. I did a lot of online research which has lead me to one conclusion... It is not that difficult to BUY a false online reputation. I am a real user and will be interested to see if vpnMentor actually publishes this review. I can show receipts for my purchases, I wonder how many of these 5-star reviews can do the same.

Terrible technical support. Paid extra for Dedicated IP but cannot connect to internet.

I decided to use PureVPN because of a magazine's review was positive. I will never rely on a magazine's rating because I think they are biased based on advertising. I have had login problems from the beginning of my subscription with them. They have a very mediocre support staff. They give incorrect login information and change your login credentials at their whim. They cannot seem to understand what the problem is. I paid extra for a dedicated IP address but had problems login in from the start. I would get a virus attack warning from my antivirus software whenever I used the dedicated IP mode. So I would use another mode so I wouldn't get the notice. They acted like it was my fault that it was happening but I knew that their server was compromised.I am also using PIA and have never had a problem with them. Do not use PureVPN.