I had an account with them and was locked out. I canceled my original and started new, They proceeded to double bill me a refused to give credit. Ignored all the emails. I was forced to charge back to get my original funds back. Then they blocked my IP because of the chargeback but it was too late to charge back the second charge. Had a few back-and-forths I'm not sure they understood English or just couldn't care less. Simple...you have your money. Now a year later they are flooding my email with spam and refuse to stop unless I give them my account number or old credit card, Amazing arrogance, Not worth the hassle to go elsewhere.
This company lies and steals. They promise free trials and bill you anyway. If you cancel, they keep a subscription active and rebill you anyway. Their billing dept will always take a week to look at anything, guaranteeing a huge wait time on problems that they cause. I've had them do this TWICE, to the point I had to threaten legal action to get them to stop it. Avoid this company at all costs.
Newshosting Usenet service is great and affordable for 100$/yr. The new VPN is trash and is incredibly slow, usually caps out around 10MB/s here in the states. I use the VPN since my internet isn't super fast for torrenting, I use it quiet since the kill switch is linked to the VPN network adapter and when it fails, qbit shuts down. Privado is reliable just not fast. 3/5 stars